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Lodging of a Complaint against an Estate Agent Lodging of a Complaint against an Estate Agent must be by way of completion and submission of a Complaint Initiation Form. Consideration of Complaint & Investigation
Acknowledge receipt of complaint;
Respondent notified of the complaint and written response within 30 days;
After investigation the matter shall be considered by the Board;
The Board may decide to investigate further/ withdraw/ mediate/ charge.
Charge against an Estate Agent
It must be in writing;
Must contain an exposition of the conduct;
Must be delivered by hand/by registered post.
Disciplinary Committee of Inquiry
Summonses and subpoenas sent to relevant parties to appear;
Chairperson and two committee members conduct the proceedings;
Case presenter/prosecutor present the cases;
Proceedings are mainly inquisitorial;
Legal representation is permitted.
Decisions of the Disciplinary Committee
Respondent found guilty or not guilty;
If guilty – reprimand/fine to a maximum of N$1 000 per contravention;
Withdraw a Fidelity Fund Certificate.
Appeals Procedure
Must be in writing and submitted within 30 days;
Deposit of N$2,750.00 for the transcript;
Disciplinary committee provide written reasons for judgment.
The NEAB may:
Confirm, amend or reverse the decision;
Remit the matter for further hearing;
Confirm or suspend penalty imposed;
Set aside penalty and impose new penalty;
If successful, the deposit paid shall be refunded in full.
Download our complaint intitiation form to start the process!