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Lodging of a Complaint against an Estate Agent Lodging of a Complaint against an Estate Agent must be by way of completion and submission of a Complaint Initiation Form. Consideration of Complaint & Investigation Acknowledge receipt of complaint; Respondent notified of the complaint and written response within 30 days; After investigation the matter shall be considered by the Board; The Board may decide to investigate further/ withdraw/ mediate/ charge. Charge against an Estate Agent It must be in writing; Must contain an exposition of the conduct; Must be delivered by hand/by registered post. Disciplinary Committee of Inquiry Summonses and subpoenas sent to relevant parties to appear; Chairperson and two committee members conduct the proceedings; Case presenter/prosecutor present the cases; Proceedings are mainly inquisitorial; Legal representation is permitted. Decisions of the Disciplinary Committee Respondent found guilty or not guilty; If guilty – reprimand/fine to a maximum of N$1 000 per contravention; Withdraw a Fidelity Fund Certificate. Appeals Procedure Must be in writing and submitted within 30 days; Deposit of N$2,750.00 for the transcript; Disciplinary committee provide written reasons for judgment. The NEAB may: Confirm, amend or reverse the decision; Remit the matter for further hearing; Confirm or suspend penalty imposed; Set aside penalty and impose new penalty; If successful, the deposit paid shall be refunded in full. Download our complaint intitiation form to start the process!

Namibia Estate Agents Board (NEAB) hosted its first Induction Training Workshop for the year on Friday, 04th February 2022. The Induction Training workshop is hosted after every Online State Agents examination for all the candidates that passed the examination. The main objective of the Induction Training Workshop is to prepare the candidates for the real estate industry and provide them with the necessary information to hit the ground running. The Keynote speaker at the induction workshop was the Executive Director of the Ministry of Industrialisation and Trade Further presentations were held by the Financial Intelligence Centre (FIC), City of Windhoek (COW, Public Accountants and Auditors Board (PAAB), Namibia Training Authority (NTA).

The NEAB established an Education Committee which is primarily responsible for the Education and Training of Estate Agents amongst other responsibilities. The NEAB Education Committee went on an information-sharing roadshow from 08 - 12 November 2021 where the Honourable Minister of Industrialization and Trade was the main speaker. The roadshows took place in the Erongo, Khomas, and Oshana regions. The NEAB Office would like to thank all of the estate agents/participants who were able to join us at the information-sharing sessions. Please see the pictures below from the NEAB Education Committee Roadshow.